Refund Policy - FreeFlipbook.com

Our Commitment to You

At FreeFlipbook, we stand behind the quality of our Pro services. If you're not completely satisfied with your Pro subscription within the first 30 days, we'll provide a full refund—no questions asked.

Free Plan (No Payment Required)

Our core flipbook creation service is 100% free. Since no payment is required for basic features, refunds do not apply to free accounts.

Free users enjoy unlimited flipbook creation with standard features. You can upgrade to Pro at any time to unlock advanced customization, remove watermarks, and access premium templates.

Pro Plan: 30-Day Money-Back Guarantee

We offer a simple, hassle-free refund process for Pro subscribers who are not satisfied with our service.

Refund Eligibility

You are eligible for a full refund if:

✓You request a refund within 30 days of your initial Pro subscription purchase
✓This is your first Pro subscription (first-time subscribers only)
✓You provide basic feedback explaining why the service didn't meet your needs (helps us improve)
✓Your account has no history of refund abuse or fraudulent activity

Situations Where Refunds Are Not Available

✗After 30 days: Refund requests made after the 30-day window are not eligible
✗Renewal subscriptions: Automatic renewals (2nd month onwards) are non-refundable
✗Abuse of service: Violations of Terms of Service, copyright infringement, or prohibited content
✗Chargeback disputes: If you initiate a chargeback instead of requesting a refund directly
✗Previous refunds: Users who have received a refund before are not eligible for additional refunds

How to Request a Refund

Requesting a refund is simple and straightforward:

Send Refund Request Email

Email us at [email protected] with the subject line "Refund Request"

Provide Required Information

Include in your email:

Your account email address
Date of Pro subscription purchase
Brief explanation of why you're requesting a refund (helps us improve our service)

Receive Confirmation

We'll review your request within 1-2 business days and send you a confirmation email

Refund Processing

Once approved, refunds are processed within 5-7 business days to your original payment method

Note: Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Subscription Cancellation (Without Refund)

If you wish to cancel your Pro subscription but are past the 30-day refund window:

You can cancel anytime from your account settings
You'll retain Pro access until the end of your current billing period
No further charges will be made after cancellation
Your account will automatically revert to the Free plan when the period ends
All your existing flipbooks will remain accessible

Important: Canceling your subscription does not automatically generate a refund. To request a refund, you must follow the process outlined above within the 30-day window.

Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our discretion:

•Service Outages: Extended downtime affecting your ability to use Pro features (we'll proactively credit your account)
•Billing Errors: If you were charged incorrectly or double-charged
•Prorated Refunds: In rare cases, we may offer prorated refunds based on unused service time

Chargebacks and Payment Disputes

Please contact us directly before initiating a chargeback. Chargebacks are considered a form of payment fraud and will result in:

• Immediate account suspension
• Forfeiture of refund eligibility
• Possible legal action to recover chargeback fees

We're here to help resolve any billing issues—just reach out to our support team first.

Need Help with a Refund?

Our support team is here to assist you with any refund-related questions or concerns. We typically respond within 24 hours during business days.

Email:[email protected]

Subject Line:"Refund Request" or "Billing Question"