Privacy Policy
Last Updated: December 11, 2024
Your privacy matters. Learn how we collect, use, and protect your data.
At FreeFlipbook, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services at freeflipbook.com.
1. Information We Collect
1.1 Information You Provide Directly
When you use FreeFlipbook, you may provide us with:
- •Account Information: Email address, name, password (encrypted)
- •Payment Information: Credit card details (processed securely via Stripe, we do not store card numbers)
- •Content: PDF files you upload, flipbook titles, descriptions, and customization settings
- •Communications: Support messages, feedback, and inquiries
1.2 Information Collected Automatically
When you access our services, we automatically collect:
- •Usage Data: Pages viewed, features used, time spent, clicks, and navigation patterns
- •Device Information: Browser type, operating system, device type, screen resolution
- •Log Data: IP address, access times, referring URLs, error logs
- •Cookies: Session identifiers, preferences, analytics data (see Cookie Policy below)
1.3 Information from Third Parties
We may receive information from:
- Authentication Providers: If you sign in via Google or other OAuth services, we receive basic profile information
- Payment Processors: Stripe provides transaction confirmations and payment status
- Analytics Services: Google Analytics, Cloudflare Analytics for aggregate usage statistics
2. How We Use Your Information
We use your information for the following purposes:
✓ Service Delivery
- • Process and convert your PDF files into flipbooks
- • Store and host your flipbooks on our servers
- • Deliver flipbooks to your designated viewers
- • Provide customer support and respond to inquiries
✓ Account Management
- • Create and maintain your account
- • Authenticate your identity
- • Process subscription payments and renewals
- • Send transactional emails (receipts, confirmations, password resets)
✓ Service Improvement
- • Analyze usage patterns to enhance features
- • Identify and fix technical issues
- • Conduct A/B testing for interface improvements
- • Develop new features based on user behavior
✓ Security and Compliance
- • Detect and prevent fraud, abuse, or unauthorized access
- • Comply with legal obligations and law enforcement requests
- • Enforce our Terms of Service
- • Monitor for malicious content or copyright violations
Optional: Marketing Communications
With your explicit consent, we may send promotional emails about new features, tips, or special offers. You can opt out anytime via the unsubscribe link in any email.
3. Data Storage and Security
Where Your Data is Stored
Your data is stored on secure servers provided by Cloudflare R2 and Cloudflare D1 (edge database), with data centers distributed globally for optimal performance and redundancy.
Security Measures
We implement industry-standard security practices:
- 🔒Encryption in Transit: All data transfers use HTTPS/TLS encryption
- 🔒Encryption at Rest: Stored files are encrypted using AES-256
- 🔒Password Hashing: Passwords are hashed using bcrypt (never stored in plain text)
- 🔒Access Controls: Role-based access with least-privilege principle
- 🔒Regular Backups: Automated daily backups with 90-day retention
- 🔒Monitoring: 24/7 automated security monitoring and intrusion detection
Important: While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We only share data in the following limited circumstances:
Service Providers
We work with trusted third-party vendors who assist in operating our services:
- • Cloudflare: Hosting, CDN, DDoS protection
- • Stripe: Payment processing (PCI DSS compliant)
- • Google Analytics: Anonymous usage analytics
- • SendGrid: Transactional email delivery
All vendors are bound by strict confidentiality agreements and GDPR compliance.
Legal Requirements
We may disclose your information if required by law, court order, or valid government request, or to protect our rights, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity (you will be notified in advance).
Public Flipbooks
If you choose to make a flipbook publicly accessible (via share link or embedding), anyone with the link can view that specific flipbook. Your account information remains private.
5. Your Privacy Rights
Depending on your location, you may have the following rights under GDPR, CCPA, and other privacy laws:
🔍 Access
Request a copy of all personal data we hold about you
✏️ Rectification
Correct inaccurate or outdated information
🗑️ Deletion
Request deletion of your account and all associated data
📦 Portability
Export your data in a machine-readable format
🚫 Opt-Out
Unsubscribe from marketing emails (transactional emails required for service)
⏸️ Restriction
Limit how we use your data in certain circumstances
How to Exercise Your Rights
To exercise any of these rights, email us at [email protected] with your request. We'll respond within 30 days.
We may ask for identity verification to protect your account security.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Active account data | While account is active |
| Inactive free accounts | 12 months, then deleted |
| Deleted account data | 30 days (permanent deletion) |
| Backup copies | 90 days |
| Payment records | 7 years (tax compliance) |
| Analytics data | 26 months (Google Analytics) |
8. Children's Privacy
FreeFlipbook is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us immediately at [email protected] and we will delete it.
9. International Data Transfers
Your information may be stored and processed in data centers located globally (via Cloudflare's distributed network). We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adherence to GDPR and data protection frameworks
- Cloudflare's compliance with Privacy Shield principles
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent website notice at least 30 days before taking effect. Your continued use of FreeFlipbook after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions, concerns, or requests regarding your privacy or this policy, we're here to help: